State Farm® Insurance Agent Joe Dalbey

"Long time customer and have always had a good experience. Many reasons that I stay at State Farm, even when I see 'deals' for insurance that seem more affordable: We have had a few different collisions over our many years here, and have never had an issue sorting everything out. I've never felt pressured to purchase anything that I don't need or don't want. I can contact them during office hours via text or phone and get a response quickly, and it is always a human that I get to speak to (which is sometimes rare anymore with customer service calls)! Everyone I come in contact with there is polite and respectful. This is how all businesses should be, but it is unfortunately difficult to find this same level of service for your dollar anywhere. Highly recommend."

"Dolby Insurance really messed up my policies. They started overcharging 9 months ago . When I made them realize what they were doing they would not reimburse the money that I paid on autopay. I contacted them eight times and they still have not paid me . One person said that I would have to wait til my next policy cycle. Of course I cancelled my insurance with them on Jan. 1st. Can you believe they sent me a bill for Jan insurance even after I cancelled my coverage on Jan1. Pathetic State Farm office."

"Just bought a new car and Lori made the transition easy and smooth as can be. We have been with Joe Dalby for a long time now and its always a pleasure calling them and having our questions answered. It was a pleasure to deal with Lori, her knowledge is above the average she`s very professional and it makes you feel good that we have such a great insurance company that we can count on."

"I had an amazing experience with Lori. She was very helpful in going over my insurance options, and even offered the best rates she could provide. I’m very thankful that I made the switch to State Farm. They helped me save a lot of money on insurance. I’m looking forward to being a part of the State Farm family. :-)"

"Longtime customers. Used to think very highly of this office. They used to go the extra mile and I enjoyed interacting with Laurie in particular. In any event, over the years we have become less important. We attempted to get auto-pay going and were told it would be done. It was not. This was not the first time. When we made my payment (late - as they neglected to set up auto pay) we were not advised of our insurance status but assumed we were fine. We were not. I was signing up for Uber and went to get my insurance card . I was not insured. 90 minutes later the call center said they can confirm we were not safe to drive until our payment went through their office- which it had not, even though it had from ours. A few words from our local office about how the online site will show NO record of insurance but we were fine…. Could have prevented an event that was traumatic for us as a family, stuck in Over the Rhine being told we had no insurance. Again, I wrote an emotional review & how this office responded gives further credence as to why you should shop for a home office that cares as Mr Dalby has sent me email after email about how everyone was wrong except their office. The following quote was from Mr Dalby after he wrote to me about how closely entwined he is with our new office. Clearly, not what we wanted to hear he added insult to injury & wrote this. “I’m not holding up your transfer to another agent at all. In fact, my mind was made up after your google review my team & I were no longer a good fit for you and we would find you another agency. “ Instead of providing service they chose a blame game and no empathy… & lost several policies and then went on to express how closely aligned they are…weird tactic Yes, Joe, we agree that YOU are NOT a good fit… I originally wrote an emotional review after being parked in a dangerous part of town. Long story short services available to speak to us said we are not covered. This office could have explained that it would look like we weren’t covered but we were. They did not so fear set in. My initial response was emotional as we were trapped downtown in over the rhine with our 11 year old being told we weren’t safe to drive. W I needed empathy & a solution from the office the next day and maybe a bit of sales. Instead I got defensive reaction & excuses & the blame game for the call center and us. In the end, this is the reason I am happy we switched offices. Our insurance transferred ……. Finally after all Mr. Dalby attempts to reach & blame everyone else for this situation when this insurance transferred the new office had to get my credit card information so YET AGAIN (the cc# they had was years expired) so again, Dalby office did NOT set up the autopay & we had just asked them to when this started INEFFECTIVe. Clearly we were just trying to get away from this type of risk & dishonesty and Mr Dalby had to add insult to injury and point out in an email what a great friend and influence he is to our new office. THIS feels like an attempt to get us to cancel our policies with State Farm altogether. His office couldn’t be bothered to honor a simple request that would have prevented all of this…He states we paid over the internet 6 months ago l, we followed up with calls for auto pay then as well…we tried many times to set it up & new office had a credit card that was several years old and expired and had to get a credit card number which reinforces they neglected our request again!Dalby put them at a disadvantage aligning himself so much..Such a strange thing to do. We would have transferred & not looked at it again as the new office already has us set up on auto pay. Didn’t seem very difficult…but Dalby is basically someone that works at our new office, according to him. so we will pay extra attention as his abilities seem to be dwindling and his sales skills encourages us to go elsewhere but we will try this new office as I just don’t believe Dalby & the new office has already done what his office couldn’t over several requests."