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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Harriet Barger

Harriet Barger

July 24, 2026

5  out of  5
rating by Harriet Barger
"Lori Gibbs helped me with rental insurance for my college student son. She was wonderful to deal with. Polite, professional and friendly. The quote was better than competitors. We made the switch to State Farm for all our coverage about a year ago and have been very happy."
Profile photo of Frank

Frank

July 23, 2026

5  out of  5
rating by Frank
"I just switched my auto policy to Joe's office and am very impressed with their customer service. I want to thank Lori for her help getting my app working and especially want to thank Shannon for taking the time to customize the policy for my individual needs and circumstances. Her work resulted in significant savings for me. I look forward to many years with you all. Thanks a lot! Frank."
We responded:
"Were glad you found us Frank and it's always good to hear we created a personalized price plan to fit your needs! We're here to help! Please spread the word so we can grow with even more great clients like yourself!

Take care.
Joe"
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Dawn Clark

July 17, 2026

5  out of  5
rating by Dawn Clark
"I have been so impressed with the service, professionalism and compassion Lori provided me after the passing of my cousin. She made the process of working through his insurance affairs so much easier for which I cannot thank her enough.

Based on this exceptional experience, I am considering moving my insurance needs."
We responded:
"Hi Dawn! We're very sorry to hear about your cousin passing but glad Lori could help make some insurance things easier for you. Sending hugs and prayers!

Joe"
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steve troendle

July 13, 2026

5  out of  5
rating by steve troendle
"Always nice to talk to Lori !!"
We responded:
"Hi Steve! Thanks for taking the time to give us a 5 star review! Glad Lori could help you! She's a gem!

Take care.
Joe"
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Lotoya Sales

July 3, 2026

5  out of  5
rating by Lotoya Sales
"So far it’s been Great! Good communication and help on the best policies. The last insurance company had no communication or even acted as if they cared I know it’s a business and it’s their job but when people show compassion and at least try to help it makes the customer connection so much better! Top tier customer service thus far I just started I pray it continues!"
We responded:
"Hi Latoya! It's always good to hear people value our customer service and love they get a live person to talk to! No AI robots, no black hole of phone prompts, no go figure it out yourself on a website recordings! Real human beings answer our phones!

Take care.
Joe"
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Barbara Schuchter

June 30, 2026

5  out of  5
rating by Barbara Schuchter
"I’ve always liked the people at Joe Dalbey. Friendly, easy going, never pushy. I only pay for what I want. I Can call and get a human quickly and pay right on the phone no charge. Local people. Prices are fair."
We responded:
"Thank you Barbara! Our competition wants you to figure things out on your own on the app or their website or talk to AI! You get a live person when you call our office! We pride ourselves on providing exceptional customer service!

Take care!
Joe"
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Andrew Poulos

June 16, 2026

5  out of  5
rating by Andrew Poulos
"I've been with them for four years now, and I couldn't recommend a better office to go with! Everyone is incredibly responsive and helpful. I usually work with Lori. She has made it very easy to trust her advice, and I know that she has my best interest at heart."
We responded:
"Hi Andrew and thank you for the kind words about my team members! Lori is a sweet lady that loves helping all of our customers. I'm blessed to have an entire team that has all of our customers best interests at heart! It's good to see it is noticed!

Take care!
Joe"
Profile photo of Francisca Akhigbe

Francisca Akhigbe

June 5, 2026

5  out of  5
rating by Francisca Akhigbe
"Amazing and friendly staff providing great service."
We responded:
"Thanks so much for the amazing review, Francisca! We really appreciate your support! If you ever have any questions or need insurance assistance in the future, we are just a message away!

Take care!
Joe"
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Dan Phillips

June 4, 2026

5  out of  5
rating by Dan Phillips
"We switched to Joe Dalbey's from another agent and glad we did. They really have your back."
We responded:
"Wow! Thank you Dan for your wonderful feedback. We are pleased to hear that you had a positive experience with us!

Have a good week!
Joe"
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Danielle Stitak

June 3, 2026

5  out of  5
rating by Danielle Stitak
"Quick, great communication, friendly staff. No stress process. Thanks Wyatt!!"
We responded:
"Hi Danielle and glad to hear we made insurance easy! We genuinely appreciate you taking the time to leave this great feedback and hope you'll send even more friends our way!

Thank you!
Joe"
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Max Prok

May 27, 2026

5  out of  5
rating by Max Prok
"Joe Dalbey & team are top notch, genuine people who want to help you! Wyatt, Kenny, and Shannon have all been amazing to work with."
We responded:
"Hi Max and thank you for the kind words! Glad we have made the insurance process easy for you! We do try to treat everyone like family! Let us know if we can be of any further assistance!

Take care.
Joe"
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Nate Templeton

May 15, 2026

5  out of  5
rating by Nate Templeton
"Great team, Wyatt is versed in all things coverages & was very easy to work with!"
We responded:
"Hi Nate and thank you for taking the time to review my agency! Glad you found Wyatt helpful and we were able to get you a customized insurance plan! We'll take great care of you!

Joe"
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Maria Washington

May 15, 2026

5  out of  5
rating by Maria Washington
"I Think I’m going to stay with State Farm from beginning to end my Experience was appreciated I was Only getting Insurance on my New Can’am but ended up getting renter’s insurance plus asking about life insurance and he gave me some reasonable prices he took his time with me and I love that thanks"
We responded:
"Thank you Maria! It's always good to hear we take our time with our clients to make sure we get them just what they need! Glad you had a great experience! Our goal is to impress so much, we keep clients for life!

Take care.
Joe"
Profile photo of Laura Pieper

Laura Pieper

May 8, 2026

5  out of  5
rating by Laura Pieper
"I've been with State Farm ever since I could drive. When I moved to KY from OH, Joe Dalbey and team have been my agent since then (10+ years). Every time I call, no matter who I talk to, everyone is so helpful and easy to talk to/deal with. They also reach out periodically to check in, if you don't want this all you have to do it let them know. I personally like it as it's a chance to do a refresher and learn about any new products. Also, when I got married, I convinced my husband to join State Farm-Joe Dalbey with me. Highly recommend! Great team to work with!"
We responded:
"Well thank you Laura for such a kind review! Our goal is to earn customers for life and we do that with great customer service and getting to know our clients! Glad you have appreciated it!

Take care!
Joe"
Profile photo of David Mastin

David Mastin

May 5, 2026

5  out of  5
rating by David Mastin
"Lori was awesome and I love having switched over to State Farm after 25 years with precious company"
We responded:
"Hi David and welcome to Joe Dalbey State Farm! Our goal is to do things better than any other company you've had insurance with in the past! Hope we were able to save you lots of money too!

Take care.
Joe"
Profile photo of Angela Dakin

Angela Dakin

May 5, 2026

5  out of  5
rating by Angela Dakin
"I’ve been with Joe and his staff since 2018 and always had fast, reliable service. They’re always friendly, quick to respond when I have a question or an issue. I’ve always felt like my needs were met and taken care of. I definitely recommend them for insurance. You will be happy with your choice!"
We responded:
"Hi Angela! Thank you for taking the time to review our office. I've been blessed with a team that has been with me for a long time and knows their stuff! Glad to hear we take great care of you!

Thanks!
Joe"
Profile photo of Dave Parker

Dave Parker

April 29, 2026

5  out of  5
rating by Dave Parker
"Shannon is awesome as always!"
We responded:
"Thanks Dave for recognizing Shannon! She's a superstar that takes great care of our customers!

Have a good rest of the week!
Joe"
Profile photo of Gordon McCullough

Gordon McCullough

April 28, 2026

5  out of  5
rating by Gordon McCullough
"Recently switched to Joe Dalbey State Farm. I had been with my prevous carrier for over 40 years, cut my auto insurance in half! Shannon was a great!"
We responded:
"Wow! Welcome to Joe Dalbey State Farm and glad to hear we saved you so much money on your insurance! We hear that a lot! We think Shannon is great too! :)

Just let us know how we can help!
Joe"
Profile photo of Janet Engle

Janet Engle

April 28, 2026

5  out of  5
rating by Janet Engle
"I switched from liberty cause the prices skyrocketed and state farm saved me a lot of money and I also have life insurance renters insurance and it's a great price you can't find a better deal. a big shout out to JOE AND JAYME.
They do a amazing job."
We responded:
"HI Janet! It's awesome to hear we saved you a bunch of money on your insurance! We've had 3 auto decreases in the past 12 mos. Jayme is amazing for sure and so are our rates!

Take care!
Joe"
Profile photo of lisa hills

lisa hills

April 28, 2026

5  out of  5
rating by lisa hills
"Always friendly and easy to work with! We’d recommend Joe Dalbey Statefarm to anyone!"
We responded:
"Geesh! Thank you Lisa for the kind words and recommending us! We aim to please!

Take care.
Joe"
Profile photo of Tierra Cathey

Tierra Cathey

April 16, 2026

5  out of  5
rating by Tierra Cathey
"I am new driver looking for assistance and Kenny Hoffstedder was a wonderful help. He walked me through my insurance breakdown, offered me to combine my renters and auto insurance and was very efficient in explaining step by step how it all works. I ended the call feeling happy State farm had people this amazing to be there when we need them."
We responded:
"Hi Tierra and welcome to Joe Dalbey State Farm! I'm glad Kenny was able to customize an insurance plan to meet your needs and get you as many discounts as possible! We do that for everyone so please spread the word!

Take care!
Joe"
Profile photo of Salamaster

Salamaster

April 6, 2026

5  out of  5
rating by Salamaster
"The whole team has always been so helpful to me! Any time I've had an issue, they've done everything they could to help me and make me feel cared for."
We responded:
"Thank you for the kind words and 5 stars! We do appreciate you!

Have a great week!
Joe"
Profile photo of khaled jamal

khaled jamal

April 3, 2026

5  out of  5
rating by khaled jamal
"Great customer service, best prices. I had my insurance policy signed quick, and the representatives were incredibly helpful throughout the process. They took the time to explain every detail, ensuring I understood my coverage options. With their efficient service, I felt confident in my choices and appreciated the transparency they provided. Overall, my experience was seamless, making it easy to recommend them to friends and family."
We responded:
"Thank you Khaled and welcome to Joe Dalbey State Farm! Glad we were able to customize an insurance plan for you! We'll take great care of you I promise!

Joe"
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john russell

April 1, 2026

5  out of  5
rating by john russell
"Lori, Shannon, and Andy helped us with our claim and information on condo insurance!
Shannon also connected me to an adjuster so I didn't have to maneuver the menu options on the phone. Thank you!"
We responded:
"Good morning John! Glad to hear you got some really good help from my team with your claim! Just let us know what we can do to keep things moving along!

Take care.
Joe"
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angela rhodes

March 30, 2026

5  out of  5
rating by angela rhodes
"Joe helped me for what I was looking for. When I had a question he responded right away. I recommend!"
We responded:
"HI Angela! Glad we could get you help you so quickly! That's what we are here for! Have a good week!

Joe"