State Farm® Insurance Agent Joe Dalbey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
paige ervin
October 15, 2024
5
out of
5
rating by paige ervin
"Extremely friendly staff! Lori G. was such a huge help while setting up my first Auto Insurance Policy. Highly recommend them for not only the best prices around the Northern Kentucky Area, but for exceptional customer service :)"
We responded:
"Thank you for your kind words, Paige! It was a pleasure assisting you with your auto insurance policy. We strive to provide the best prices and exceptional customer service to all of our clients. We appreciate your recommendation and look forward to working with you in the future."
Russell Winters
October 10, 2024
5
out of
5
rating by Russell Winters
"Great customer service. Very empathic and understanding of our situation. Responsive and super friendly!"
We responded:
"Thank you, Russell, for taking the time to leave us a five-star review! We're so glad to hear that our customer service team was able to provide you with great service and understanding. We strive to be responsive and friendly with all of our customers. Thank you for choosing us!"
kristy stephenson
October 9, 2024
5
out of
5
rating by kristy stephenson
"Lori from this office is always so kind, professional and responsive. She makes everything easy!"
We responded:
"Thank you Kristy! We hope we do make insurance easy for all of our customers and do it fast and with a smile! :)"
Paula Hennessy
October 9, 2024
5
out of
5
rating by Paula Hennessy
"Incredible service! Shannon is especially knowledgeable and cuts to the chase with all of our insurance questions"
We responded:
"Thank you Paula! We think Shannon is a superstar too! Glad she was able to help you!"
Mark Wagner
September 17, 2024
5
out of
5
rating by Mark Wagner
"I ALWAYS receive GREAT SERVICE from Joe and his team! LORI went out of her way to help me today! Thanks LORI!"
We responded:
"Thank you Mark for the kind words! Glad to hear we are consistently great! That's what we hope for!"
Darlene Roell
September 6, 2024
5
out of
5
rating by Darlene Roell
"I usually speak with Lorrie when I call State Farm. She is very helpful and courteous as well as professional. She makes me feel she truly cares. Thank you State Farm for having her on your team. I encourage others to consider Joe Dalbey State Farm for your insurance needs. ."
We responded:
"Thank you so much for the five-star rating, Darlene! We truly appreciate your support and hope to see you again soon."
Peggy Densler
August 30, 2024
5
out of
5
rating by Peggy Densler
"Super friendly fast service and I would highly recommend!"
We responded:
"Thank you for the wonderful review, Peggy! We are so glad to hear that you had a great experience with our team. Your recommendation means a lot to us. We appreciate your support and hope to see you again soon!"
Haley Dominique
August 29, 2024
5
out of
5
rating by Haley Dominique
"I just got off the phone with Lori and she was very quick getting me the documents I needed to update my renters insurance policy! Very satisfied with the service I received."
We responded:
"Thank you for the five-star review, Haley! We're glad that Lori was able to assist you quickly and efficiently with your renters insurance policy. We appreciate your business and hope to continue providing you with great service in the future."
Paul Rhoden
August 27, 2024
5
out of
5
rating by Paul Rhoden
"Best agent I have dealt with. The people there remember you when you call and make you feel like family. Very honest. 5 stars"
We responded:
"Thank you so much for your kind words, Paul! We are thrilled to hear that you had a positive experience with our team and felt like part of the family. We strive to provide honest and exceptional service to all of our clients. Thank you for choosing us as your agent!"
Joyce Ollberding
August 27, 2024
5
out of
5
rating by Joyce Ollberding
"This company is amazing and always so kind and helpful. Just amazing period 😄"
We responded:
"Thank you so much for the kind words, Joyce! We're thrilled to hear that you had an amazing experience with our company. We pride ourselves on providing excellent customer service and we're glad that it shows. Thanks for being an amazing customer! 😄"
Sally Merk
August 20, 2024
5
out of
5
rating by Sally Merk
"Our insurance agent changed after 24 years with the same agent. I was feeling concern with calling the new agent when we bought a new pick up. Not to worry. I was treated with respect when Kenny took my call and in moments he answered my questions and professionally handled the transfer. Thank you for excellent customer service."
We responded:
"Thank you for the five-star rating, Sally! We're thrilled that you had a positive experience with us. It means a lot to us."
velma saireddy
August 5, 2024
5
out of
5
rating by velma saireddy
"I have doing auto insurance with them for last 18 months- 2 years. When I asking for any information on the insurance plans, they response is very quicker.Thanks to Shannon Sullivan for the home insurance plans recently."
We responded:
"Thank you for the five-star rating, Velma! We are glad to hear that you had a positive experience with us. We appreciate your support and hope to see you again soon."
Rick Klein
July 30, 2024
5
out of
5
rating by Rick Klein
"I worked with Lori expecting I would have to jump thru some hoops only to be rewarded with a huge premium increase. HOWEVER Lori made all happen so easily and when the time came for the BAD NEWS she gave me GREAT NEWS. She did all my thinking for me… adjusting the coverage and working it so I would have the lowest possible premium. I cannot say enough about Lori and the Joe Dalbey agency as a whole."
We responded:
"Thank you so much for the five-star rating, Rick! We are thrilled to hear that Lori went above and beyond to make sure you had the best possible coverage and premium. We are grateful for your kind words and look forward to continuing to provide you with top-notch service. Thank you for choosing Joe Dalbey Agency."
Christian Orr
July 19, 2024
5
out of
5
rating by Christian Orr
"Absolutely a wonderful experience I've dealt with this business for 10 plus years I highly recommend others to check out and take advantage of their services The staff is very nice very friendly they make you feel like family"
We responded:
"Response: Thank you for your kind words, Christian! We are so grateful for your loyalty and support over the past 10 years. We are glad to hear that our staff has made you feel like family. We appreciate your recommendation and look forward to continuing to provide you with excellent services."
Jessica Huckleberry
July 15, 2024
5
out of
5
rating by Jessica Huckleberry
"Lori was very helpful in assisting with my address change!"
We responded:
"Thank you for the five-star review, Jessica! I'm glad I could help with your address change. Don't hesitate to reach out if you need any further assistance."
Serena Mcculley
June 28, 2024
5
out of
5
rating by Serena Mcculley
"Joe and his crew always has my best interest in mind with my car and house insurance. Glad I have them in my corner"
We responded:
"Thank you for the kind words, Serena! We do treat all of our clients like family! We're glad to be of service and appreciate your trust in us for your insurance needs. Our team is always here to help and ensure you have the best coverage possible. Thank you for choosing us!"
Catherine Gray
June 26, 2024
5
out of
5
rating by Catherine Gray
"Long time customer and have always had a good experience. Many reasons that I stay at State Farm, even when I see 'deals' for insurance that seem more affordable: We have had a few different collisions over our many years here, and have never had an issue sorting everything out. I've never felt pressured to purchase anything that I don't need or don't want. I can contact them during office hours via text or phone and get a response quickly, and it is always a human that I get to speak to (which is sometimes rare anymore with customer service calls)! Everyone I come in contact with there is polite and respectful. This is how all businesses should be, but it is unfortunately difficult to find this same level of service for your dollar anywhere. Highly recommend."
We responded:
"Thank you so much for your continued loyalty and support, Catherine! We are thrilled to hear that you have consistently had a positive experience with our team and that we have been able to provide you with reliable and trustworthy service. We truly appreciate your recommendation and look forward to continuing to serve you in the future."
Roger Theobald
June 23, 2024
5
out of
5
rating by Roger Theobald
"I’ve been a customer for quite a long time.The staff there is always friendly and helpful. They always make you feel like family and friends, rather than just customers"
We responded:
"Thank you so much for the glowing review, Roger! We are grateful for your continued support and are thrilled to hear that our staff has made you feel like family and friends. We strive to provide exceptional customer service and it's wonderful to know that we have succeeded in doing so. We look forward to serving you again soon!"
Kristin Donnelly
April 30, 2024
5
out of
5
rating by Kristin Donnelly
"Wonderful staff and saving me money!!"
We responded:
"Thank you Kristin! We love hearing we saved you money$$$$$. :)"
Kirk Schmidt
April 26, 2024
5
out of
5
rating by Kirk Schmidt
"always great service"
We responded:
"Thanks Kirk! We appreciate you!"
Andrew Neace
April 25, 2024
5
out of
5
rating by Andrew Neace
"I spoke to Bryce about getting a quote on motorcycle insurance. Had me covered in the same day. Very nice guy and professional."
We responded:
"Thank you Andrew! Glad we got you taken care of quickly so you could enjoy your motorcycle!"
Wes Kruse
April 23, 2024
5
out of
5
rating by Wes Kruse
"Great team to work with. They're always helpful, friendly and accessible."
We responded:
"Thank you Wes! We're thankful for great customers like you!"
Kellie Cook
April 19, 2024
5
out of
5
rating by Kellie Cook
"I have been with State Farm for years and have always felt appreciated."
We responded:
"Thanks Kellie! We appreciate your loyalty to our office and always happy to be there when you need us!"
Marcia KY
April 19, 2024
5
out of
5
rating by Marcia KY
"For years Joe Daley’s staff has consistently provided best customer service I have ever had! Don’t hesitate to become a client."
We responded:
"Awe! Thank you Marcia! Our customer's are family to us, so providing them with great service comes easy!"
Bill Wehmeyer
April 19, 2024
1
out of
5
rating by Bill Wehmeyer
"Dolby Insurance really messed up my policies. They started overcharging 9 months ago . When I made them realize what they were doing they would not reimburse the money that I paid on autopay. I contacted them eight times and they still have not paid me . One person said that I would have to wait til my next policy cycle. Of course I cancelled my insurance with them on Jan. 1st. Can you believe they sent me a bill for Jan insurance even after I cancelled my coverage on Jan1. Pathetic State Farm office."
We responded:
"Hi Bill! I'm very sorry to hear this. We thought everything was resolved. We tried to reach you by phone, so please give us a call back. State Farm did issue several refunds some time ago and we want to make sure you got them. "